Methods and Procedures
GENERAL CONDITIONS
GENERAL SALE CONDITIONS
Here you can find information about the General Sale Conditions related to www.satu.it.
Please read it carefully before you purchase an item.
The website is created and updated by SATU’ S.r.l. with seat in Piacenza, Via Garibaldi no. 57. Offer and sale on our website are subject to current General Sale Conditions, and – for issues that are not explicitly considered – to Art. 1470 and the followings of the Civil Code, and to the Legislative Decree 06.09.2005, no. 206 (“Consumer Code”), we explicitly refer to, within compatibility limits, the whole Part III, Title III, Section II (Articles 50 to 61), concerning Distance Contracts. Please feel free to contact SATU’ sending an e-mail to info@satu.it for any information, clarification or complaint.
1. DEFINITIONS
1.1. "Website" refers to the www.satu.it website.
1.2. "Customer" is the person (individual or legal entity) who purchase an item on the website, accepting the General Sale Conditions.
1.3. "Satù" is Satù S.r.l., with seat in Piacenza, Via Garibaldi no 57, a company registered at the Enterprises Register of Piacenza, no. 01474500335 – National Insurance Number and VAT Number 01474500335.
1.4. "Order" or "Order Form" is the form to be used in order to request items, filled in by the customer on the website.
1.5. "Products" are the item sto be purchased on the website according to the General Sale Conditions.
1.6. "Price" is the amount due in order to purchase the items.
1.7. "Contract" is the Distance Contract related to the sale of the items, according to the General Sale Conditions.
1.8. "Parties" are Satù and the Customer.
2. COMMERCIAL POLICY
2.1 Items offered on our website are sold and guaranteed directly by Satù.
2.2 Satù has developed its own on-line business activity directed to customers consumers, i.e. people making use of the contract regardless of their potential capacity as commercial entrepreneurs.
2.3 Concerning persons that can be qualified as professionals, publishing products on the website does not represent a contract proposal. Satù holds back from processing Orders from persons who cannot be identified as “consumers” according to current rules and regulations, and especially according to the Legislative Decree no. 206/2005.
2.4 The above mentioned orders in derogation of Article 3, Point 4, will count as mere suggestions Satù can unchallengeably accept or refuse, and to the related contracts current sale conditions won’t be applied, since they are reserved exclusively to the consumers’protection.
3. PURCHASE CONDITIONS
3.1 Items are to be sold by Satù according to terms and conditions foreseen in the General Sale Conditions published on the website when the order occurs.
3.2 In order to finalize a purchase contract concerning one or more items on our website, it is necessary to fill in the order form on-line and send it following the related instructions.
3.3 Through the order transmission the customer gives confirmation that he/she knows and accepts all sale conditions and further information to be found in the website, also to be recalled through links, and also related to the legal notes. The contract is finalized after Satù has received the order form, duly filled in by the customer, and it has verified that all information is inserted correctly.
3.4 The Order implies that all conditions are accepted according to Article 1326 of the Civil Code.
3.5 After the Contract is finalized, Satù will send per E-mail to the address given by the customer the order receipt containing a sum-up of all information in the order form and will request to verify whether information given is correct or there are mistakes due to the inserting of data. Such a receipt counts as note according to Article 52, Legislative Decree no 205/2006.
3.6 Prices and Products are subject to variations, effective from the date of publication on the website.
3.7 In case the products advertised on the website are no longer available or on sale at the time when the order is sent, Satù will promptly inform the Customer about the unavailability of the Products and will eventually reimburse the amount of money if already paid.
4. DELIVERY TIME AND CONDITIONS
4.1 Delivery expenses, as long as VAT and further taxes on transport when due, are on the Customer and are clearly indicated at Order stage. The Customer is not going to pay anything more than the total amount resulting at the end of the purchase procedure, except for possible taxes for customs clearance that remains exclusively on the Customer.
4.2 The delivery of the items to the delivery address indicated by the Customer in the Order is carried out by means of an UPS Courier – standard shipment.
4.3 Shipments can be DDP or DDU depending on the nationality of the Customer. DDP shipment (Delivery Duty Paid) is foreseen for the countries within the European Union, indicated in the Annex B; in this case the VAT is already calculated and included in the purchase price. DDU shipment (Delivery Duty Unpaid) is foreseen for the countries outside the European Union. In this case, the VAT is not applied, but all local, import and customs clearances taxes are to be exclusively charged to the recipient.
4.4 Delivery time of the products is between 2 and 4 days, from the date of payment, when this is anticipated, or from the date of receipt of the order, when cash on delivery is foreseen. Time of delivery is not binding for Satù, that is anyhow obliged to carry out the Contract within 30 days from the terms above indicated. Shipment time is to be calculated counting working days. Shipment do not take place during holidays.
4.5 In case one or more Products are not available after the order has been sent, Satù can go ahead and send the other Products that are still available and were ordered by the Customer.
The partial delivery is to be considered valid and cannot be refused by the Customer. Moreover, it does not give the Customer the right to claim for compensations or damages, except for the repayment of the Price paid for the non-available Products, according to the above mentioned Article 3, Point 7.
4.6 Satù is exempt from the delivery duty of the Products by transferring the liability to the transport vector according to Article 1510, Par. 2° of the Civil Code. By transferring the liability for the Products to the vector, the property of the Products and the risks of perishment are transferred to the Customer, according to Art. 1378 of the Civil Code.
5. COSTUMERS’ DUTIES
5.1 In order to purchase Products, the Customer first have to register on the website, providing all data compulsory to dispatch the Order, and for the shipment and the delivery of the Products. The registration is free and does not hold to purchase.
The Customer commits himself / herself to provide true, complete and correct data as for personal data, address and telephone number and any other relevant information needed to dispatch the Order.
5.2 The Customer will pay the amount due for the purchased Products and will keep a copy of the Order receipt sent by www.satu.it to his / her E-mail address as indicated during the registration to the website.
6. PRICES AND PAYMENT
6.1 Prices are in euro.
6.2 The total amount resulting at the end of the Order procedure comprises all possible shipment expenses better indicated in Annex A, as well as the VAT and possible other taxes applied to transferences, when due.
6.3 The Customer can choose among the following modalities of payment: credit card, credit transfer, cash on delivery.
6.4 The payment must be carried out when entering the Order, except for the COD option.
6.5 In case of payment through credit card, all related financial information will be forwarded by means of cryptographic protocol to the banks that provide electronic payment services at distance, so that no third parties can have access to this information. It won’t be used by Satù in any case except for finalize the procedures related to the purchase or to reimburse the Customers in case of return of Products, when the Customer exerts his / her right to recess, or when it is necessary to prevent or inform the Police of frauds.
6.6 Through filling in the Order form and choosing the credit card as modality of payment, the Customer gives his / her authorization to charge on his / her bank account the whole amount of money resulting at the end of the purchase procedure.
6.7 In case of payment through credit transfer, Satù will finalize the shipment when the amount due will be credited on our bank account.
7.CIRCUMSTANCES BEYOND ONE’S CONTROL
7.1 The parties won’t be liable for any delays in the fulfillment of their duties, according to the Contract, when such a delay is caused by circumstances beyond one’s reasonable control. The Party in delay for circumstances beyond its control will have a right to extend its terms in order to fulfill its duties.
8. COPYRIGHTS AND BRANDS
8.1 Brands, logos and other distinctive signs on the website belong to their respective owners.
8.2 It is forbidden to use brands, logos or other distinctive signs – included the reproduction of other websites – for non-authorized third parties.
8.3 The contents of the website (texts, graphics, animation and images) are protected by the royalties.
9. RIGHT TO RECESS
9.1 According to Article 64 and followings and to the Legislative Decree no. 206/2005, the right to recess consists of the ability of the Customer to unilaterally become free from the Contract, returning the purchased Products with consequent reimbursement of the Price, without penalty and without specifying the reason.
9.2 The right to recess is the ability of the individual entities that act for purposes non directly to be referred to their business activities. Retailers and companies are therefore excluded by this right.
9.3 In order to exert the right to recess, an E-mail needs to be sent to the address info@satu.it within 10 days upon receiving of the goods, in reply to which Satù will send the Customer the proper identification code of the return goods. The return of the Products will have to take place by means of an express courier with possibility to trace the shipment, of which expenses will be totally on the Customer. The shipment, until communication of receipt of the goods at Satù warehouse is under the full liability of the Customer.
9.4 The return Products have to be sent within 7 days from the date of receipt of the identification return code and have to be sent back to the following address: SATU’ S.r.l. – Via Garibaldi, 57 - 29100 PIACENZA – Italy. Whether the deadline has been respected or not, this is judged with reference to the date of delivery of the Products to be given back to the express courier.
9.5 In order for the right to recess to be effectively exerted, it is compulsory for the purchased Products to be sent be complete, not used or never worn, in their original making and with their original label not removed. The packing of the Products has to be accurate, in order to protect the original wrapping from damages, apposition of writings or labels. Return goods without the proper identification code mentioned at Point 3 won’t be in any case accepted.
9.6 The effectiveness of the recess is subject to the examination of the conditions of the return Products and to their corresponding to those indicated in the Order and in Return Goods form from Satù.
9.7 In case the right to recess is validly exerted according to previous dispositions, Satù will reimburse the amount paid out for the purchase, all shipment and transport expenses deducted, within 30 days from receiving of the return goods. The reimbursement does not include transport expenses, neither those born for the initial shipment of the goods nor those for the successive return, and in no case it will be possible to exchange the purchased items with others.
9.8 In case there is no correspondence between the recipient of the Products indicated in the Order form and the person who paid the amounts due for the purchase, the reimbursement, in case the right to recess is exerted, will be carried out in favor of the person who carried out the payment and it will be the full and final payment by Satù.
10. PRIVACY POLICY
10.1 The data communicated by the Customer compulsory in order to finalize the Contract are treated in compliance with the disposition of the Legislative Decree no. 196/2003 about “Personal Data protection”. Owner of the data treatment is Satù S.r.l., with seat in Piacenza, Via Garibaldi, no. 57.
10.2 Personal data, requested at the stage of dispatch of the Order, are gathered and treated in order to meet with the requirements of the Customer and won’t be released in any case and for no reasons to third parties.
10.3 Typology of the treated data: a) surfing data: informatics systems and software procedures in charge of the abnormal functioning of the website gather, during their normal exercise, some personal data the transmission of which is implicit in the use of the communication protocols of internet. It is about information not gathered in order to be associated to identified people of interest, but it is about information that for its nature, thanks to processing and to associations to data held by third parties, could allow to identify users. Among those are IP addresses, or field names used by the users who connect to the website, URI addresses (“uniform resource identifier”) of the requested resources, the time of request, the method used to submit the request to the server, the dimension of the file obtained in reply, the numerical code indicating the status of reply given by the server and the parameters related to the operative system and to the informatics milieu of the user. These data could be used to ascertain liability in case of hypothetical informatics crimes to the detriment of the website; b) data voluntarily provided by visiting users: the optional, explicit and voluntary sending of personal data in order to accede to specific services or in order to request information to the addresses indicated on the website involves the subsequent acquisition of the sender’s address needed in order to reply to the requests as well as other possible personal data inserted in the missive; c) cookies: no personal data concerning the users are obtained in this regard from the website. Cookies are not used for the transmission of personal data, nor are the so-called persistent cookies used, or systems to trace users.
10.4 Apart from what specified for the surfing data, the user is free to provide his / her personal data through the use of ad hoc web sections of the website and to request or solicit informative material or other communications. In some cases (not subject to the ordinary management of the website) the Authority can request news or information according to Article 157 of the Legislative Decree 196/2003 with the purpose of controlling the personal data treatment. In these cases, the answer is compulsory, otherwise an administrative sanction may occur.
10.5 People, personal data refer to, have (I) right in every moment to obtain confirmation of the existence or not of the data, to get to know the content and the origins, to verify the correctness and to ask for inclusion, updating or rectification and (II) the right to ask for cancellation, transformation into an anonymous form or to block all data in violation of the Law and to oppose in all cases, for legitimate reasons, to their treatment. Request are to be forwarded to the owner of the treatment.
11.AGREEMENT VARIATION
11.1 The Contract stands for the whole agreement between the Parties about the object, together with the Order, the current General Sale Conditions, the conditions of the registration service and the legal notes.
11.2 Each variation or modification of the Contract have to be accepted in writing by both Parties.
12. COMMUNICATION
12.1 All communications between the Parties will have to take place in writing and to be sent to the address of the Party indicated in the Contract and in the Order. Also all communications sent to the E-mail address of the other Party, indicated on the website and in the order, take place in writing.
12.2 All communications concerning the validity or the existence of the current agreement, when not differently foreseen, will have to be exclusively handed in physically or sent through recorded delivery with acknowledgement of receipt.
13. LANGUAGE, APPLICABLE LAW AND AUTHORIZED COURT
13.1 The Sale Contract is drawn up in Italian and in English. In case of any doubts or discordance, the Italian Version accounts for validity.
13.2 The Contract will be disciplined and interpreted in compliance with the Italian Law.
13.3 The Parties agree that the application to this Contract of the UN Convention on Contracts for the International Sale of Goods is explicitly excluded.
13.4 For any dispute related to Sale Contracts, drawn up in compliance with current General Conditions, the Authorized Court is the one in Piacenza.
14. MODIFICATIONS
14.1 The General Conditions of Sale can be modified also considering possible changes in the Law. The new General Sale Conditions will be implemented upon being published on the website.
14.2 It is assumed that, in compliance to Article 1341 of the Civil Code, the Customer is aware of the General Sale Conditions upon purchasing items.
LEGAL NOTES
Welcome to www.satu.it (from now on it will be referred to as website).
Surfing and consultation of the website require for the user to know and respect the legal instructions drawn up in this page, while the purchase of advertised goods requires for the user to preemptively examine the General Sale Conditions applied by the administrator that can be consulted by visiting the related area.
The website is developed and updated by Satù S.r.l. (from now on it will be referred to as Satù only), with seat in Via Garibaldi no 57 – 29100 Piacenza, a company registered at the Enterprises Register of Piacenza, no. 01474500335 – National Insurance Number and VAT Number 01474500335 – share capital € 119.000 fully paid up.
For any information about how to purchase an item, orders, shipments, reimbursements or recesses from the contract and for all information related to the services offered by the website, please visit the proper are of the website.
It is possible to contact Satù by sending an E-mail to info@satu.it.
For any other legal information, it is possible to consult the area “General Sale Conditions”, which includes, among other things, the instructions concerning the Right to Recess and the Privacy Policy. Access, surfing and consultation of the website are carried out for personal purposes and with no commercial or occupational purposes. Satù cordially invites users who visit the website with purposes other than personal, and especially for commercial purposes to abstain from purchasing.
In all cases, the purchase carried out by a person who is not classifiable as the final consumer of the purchased goods renders the General Sale Conditions and especially the rights foreseen by the Law to protect the consumer inapplicable.
Satù is not liable for the illegitimate use or for the use for illicit purposes of the material published on the website by third parties.
1. INTELLECTUAL PROPERTY
The contents of the website, the drawings, the logos, figures and any other graphic representations are protected by the copy and it is forbidden to directly or indirectly, partially or totally reproduce them. No reproduction on any object of the contents is allowed without explicit written agreement by Satù. Authors of single works published on the website have the right to claim paternity, in every moment, and to oppose to any deformation, mutilation or modification of the works themselves, included all deeds that may prejudice their honor or reputation. Brands, which are present on the website and refer to products on sale on the website, are famous brands and are known to the audience. Any use of the brands that does not comply with law is forbidden, since not authorized, and can have serious legal consequences. It is no way allowed to use such brands or any other distinctive sign on the website in order to take illegitimately advantage of the distinctive characteristics or of the celebrity of the brands, or in order to prejudice them and their owners. Satù disclaims all responsibilities related to the potential illegitimate or illegal use of the material on the website by the users.
2. CONTENTS
On the website there are no contents describing or representing scenes or situations of physical or psychological violence, or to be considered hurtful for human rights or for the dignity of people in all its expressions. Satù is committed to monitor its website so that is does not offend sense of modesty, religious beliefs, or sensibility of individuals, but it guarantees the content to be acceptable and sharable by anyone everywhere in the world: those who may consider it unacceptable or improper are kindly invited to stop the consultation. The information on this website are as accurate as possible, but should not influence your decision making. Satù works to ensure that all available information on this website is correct at the time of its inclusion on the website itself, but does not guarantee the accuracy of such information. Satù is neither responsible for any action you might take as a consequence of relying on such information or suggestions, nor for any loss or damages suffered as a consequence on such actions.
3. LINK
This site may include links to external sites. By clicking on the respective links, they may appear full screen or within the frame of this website. Even if an external website appears within the frame, it is only to facilitate navigation back to this website and does not imply any assumption of responsibility on our part for what concerns the external site. These links are intended to help you to quickly and easily find relevant sites, services and / or products that you may find of interest. It is your responsibility to determine whether a product and / or a service available through some of these websites is suitable for your needs. Satù is neither responsible for the owners or administrators of these external sites, nor for products or services they provide, nor for the content of these sites, and disclaims all responsibilities related to any guarantees, conditions or assertions of any kind in relation to each of them and accepts no responsibility for any of them (including liability arising from the claim that the content of any external website, to which there is a link on this website, violates the intellectual property rights of third parties).
4. ABNORMAL FUNCTIONING
Satù cannot guarantee to its users that the website works with continuity, without any interruptions, errors or abnormal functioning related to the internet connection.
PRIVACY POLICY
Satù Boutique applica, sia nella legge che nello spirito, la tutela della Privacy. Tale tutela è rivolta a tutti coloro che siano in relazione con Satù Boutique, siano essi dipendenti, fornitori, clienti, potenziali clienti o semplici visitatori del suo Sito.
RILASCIO DI DATI PERSONALI
Qualora un visitatore del Sito abbia intenzione di rilasciare volontariamente i dati definiti personali del D.L.G. 196/2003, questo potrà avvenire solo attenendosi alle regole ed alle procedure indicate dal Sito e peraltro conformi al già citato D.L.G. 196/2003. Il rilascio di dati personali è una libera scelta di ogni visitatore del Sito. Non esiste, nel Sito Satù Boutique, alcuna registrazione di dati personali che non avvenga se non a seguito di precisa e specifica segnalazione al visitatore della possibilità di registrare i suoi dati personali. Al fine di evitare errori o fraintendimenti, ogni registrazione di dati personali, comunque, non potrà avvenire che a seguito di una ulteriore ed ultima conferma da parte del visitatore.
NAVIGAZIONE NEL SITO E REGISTRAZIONE DEGLI ACCESSI - UTILIZZO DEI COOKIE E DEI FILE LOG
Satù Boutique utilizza la tecnologia dei cookie per effettuare dei rilevamenti statistici sul suo Sito.
Un cookie è un piccolo elemento informativo inviato dal sito Web contattato e salvato sull'hard disk dal browser del vostro computer. Il Sito Satù Boutique traccia il percorso del cookie (cosiddetta attività di "click stream" ovverosia di registrazione dei percorsi seguiti dai visitatori di un sito nel passaggio da una pagina all'altra) senza che da questa attività possa comunque conoscere o identificare l'utente che è entrato nel sito, al fine di raccogliere dati statistici sul sito quali, ad esempio, le pagine visitate, le pagine scaricate ecc. Ribadiamo che nessuna di queste informazioni è associata a voi in maniera individuale. I cookie non catturano il vostro indirizzo e-mail personale, né alcuna vostra informazione privata. Le informazioni ricavate dal tracciamento dei cookie vengono valutate solo complessivamente. Satù Boutique utilizza altresì i file di log del server Web per contare i visitatori e valutare le capacità tecniche del nostro sito. Ci serviamo di tutte queste informazioni per sapere quante persone visitano il Sito, per organizzare le pagine nella maniera più accessibile possibile, per facilitare la navigazione sul sito e per rendere le sue pagine più utili per gli utenti. Raccogliamo informazioni sul traffico del sito, ma non sui singoli visitatori. Di conseguenza, nessuna informazione che vi riguardi in particolare potrà essere conservata o utilizzata.
E-MAIL, MAILING LIST
Qualora voleste inviare, per qualsiasi ragione, delle e-mail al Sito o il Sito stesso vi proponesse l'iscrizione a mailing list per ricevere sul vostro computer delle informazioni di vostro interesse, vi ribadiamo che, qualora una di queste possibilità richiedesse la registrazione di vostri dati personali, la registrazione dei vostri dati personali avverrà sempre nel rispetto della legge sulla Privacy. Pertanto ogni registrazione avverrà solo dopo vostro esplicito e ripetuto consenso.
LEGGE APPLICABILE- FORO COMPETENTE
Come già indicato nelle avvertenze, l'accesso al Sito comporta l'integrale accettazione delle regole enunciate nel Sito stesso. Ciò premesso, l'utente che accede al Sito accetta che la legislazione applicabile per dirimere qualsiasi problema derivante dall'accesso al Sito, o per le Informazioni o gli Oggetti presenti nel Sito, sia la legge italiana. Parimenti, l'utente accetta che il foro esclusivamente competente per i problemi sopra indicati sia il Foro di Piacenza.
HOW TO BUY OUR PRODUCTS
Items are to be sold by Satù according to terms and conditions foreseen in the General Sale Conditions published on the website when the order occurs.
In order to finalize a purchase contract concerning one or more items on our website, it is necessary to fill in the order form on-line and send it following the related instructions.
Through the order transmission the customer gives confirmation that he/she knows and accepts all sale conditions and further information to be found in the website, also to be recalled through links, and also related to the legal notes. The contract is finalized after Satù has received the order form, duly filled in by the customer, and it has verified that all information is inserted correctly.
The Order implies that all conditions are accepted according to Article 1326 of the Civil Code.
After the Contract is finalized, Satù will send per E-mail to the address given by the customer the order receipt containing a sum-up of all information in the order form and will request to verify whether information given is correct or there are mistakes due to the inserting of data. Such a receipt counts as note according to Article 52, Legislative Decree no 205/2006.
Prices and Products are subject to variations, effective from the date of publication on the website.
In case the products advertised on the website are no longer available or on sale at the time when the order is sent, Satù will promptly inform the Customer about the unavailability of the Products and will eventually reimburse the amount of money if already paid.
DELIVERY FEES AND TIMES
Delivery expenses, as long as VAT and further taxes on transport when due, are on the Customer and are clearly indicated at Order stage.
The Customer is not going to pay anything more than the total amount resulting at the end of the purchase procedure, except for possible taxes for customs clearance that remains exclusively on the Customer.
The delivery of the items to the delivery address indicated by the Customer in the Order is carried out by means of an UPS Courier – standard shipment.
Shipments can be DDP or DDU depending on the nationality of the Customer. DDP shipment (Delivery Duty Paid) is foreseen for the countries within the European Union, indicated in the Annex B; in this case the VAT is already calculated and included in the purchase price. DDU shipment (Delivery Duty Unpaid) is foreseen for the countries outside the European Union. In this case, the VAT is not applied, but all local, import and customs clearances taxes are to be exclusively charged to the recipient.
Delivery time of the products is between 2 and 4 days, from the date of payment, when this is anticipated, or from the date of receipt of the order, when cash on delivery is foreseen.
Time of delivery is not binding for Satù, that is anyhow obliged to carry out the Contract within 30 days from the terms above indicated. Shipment time is to be calculated counting working days. Shipment do not take place during holidays.
In case one or more Products are not available after the order has been sent, Satù can go ahead and send the other Products that are still available and were ordered by the Customer.
The partial delivery is to be considered valid and cannot be refused by the Customer. Moreover, it does not give the Customer the right to claim for compensations or damages, except for the repayment of the Price paid for the non-available Products, according to the above mentioned Article 3, Point 7.
Satù is exempt from the delivery duty of the Products by transferring the liability to the transport vector according to Article 1510, Par. 2° of the Civil Code. By transferring the liability for the Products to the vector, the property of the Products and the risks of perishment are transferred to the Customer, according to Art. 1378 of the Civil Code.
Shipment expenses are as follows:
Order value / Destination |
Italy |
Europe |
Rest of the world |
Until € 200,00 |
€ 10,00 |
€ 15,00 |
€ 25,00 |
From € 200,01 to € 500,00 |
Free |
€ 15,00 |
€ 25,00 |
More than € 500,00 |
Free |
Free |
Free |
BE CAREFUL!
For items on sale (outlet) shipping costs are always paid, regardless of order value.
Order value / Destination |
Italy |
Europe |
Rest of the world |
Any amount |
€ 10,00 |
€ 25,00 |
€ 50,00 |
Following countries are UE countries and therefore sale operations with Customers that are resident in these countries are subject to VAT ( 20%):
• Austria • Belgium • Lithuania • Luxembourg • Netherlands • Bulgaria • Czech Republic • Poland • Portugal • Denmark • Estonia • United Kingdom (UK) • Romania • Finland • France • Germany • Slovakia • Slovenia • Spain • Greece • Ireland • Sweden • Hungary • Italy • Latvia
PAYMENTS AND ORDERS
Prices are in euro.
The total amount resulting at the end of the Order procedure comprises all possible shipment expenses better indicated in Annex A, as well as the VAT and possible other taxes applied to transferences, when due.
The Customer can choose among the following modalities of payment: credit card, credit transfer, cash on delivery.
The payment must be carried out when entering the Order, except for the COD option.
In case of payment through credit card, all related financial information will be forwarded by means of cryptographic protocol to the banks that provide electronic payment services at distance, so that no third parties can have access to this information. It won’t be used by Satù in any case except for finalize the procedures related to the purchase or to reimburse the Customers in case of return of Products, when the Customer exerts his / her right to recess, or when it is necessary to prevent or inform the Police of frauds.
Through filling in the Order form and choosing the credit card as modality of payment, the Customer gives his / her authorization to charge on his / her bank account the whole amount of money resulting at the end of the purchase procedure.
In case of payment through credit transfer, Satù will finalize the shipment when the amount due will be credited on our bank account.
RIGHT TO CANCEL
According to Article 64 and followings and to the Legislative Decree no. 206/2005, the right to recess consists of the ability of the Customer to unilaterally become free from the Contract, returning the purchased Products with consequent reimbursement of the Price, without penalty and without specifying the reason.
The right to recess is the ability of the individual entities that act for purposes non directly to be referred to their business activities. Retailers and companies are therefore excluded by this right.
In order to exert the right to recess, an E-mail needs to be sent to the address info@satu.it within 10 days upon receiving of the goods, in reply to which Satù will send the Customer the proper identification code of the return goods. The return of the Products will have to take place by means of an express courier with possibility to trace the shipment, of which expenses will be totally on the Customer. The shipment, until communication of receipt of the goods at Satù warehouse is under the full liability of the Customer.
The return Products have to be sent within 7 days from the date of receipt of the identification return code and have to be sent back to the following address: SATU’ S.r.l. – Via Garibaldi, 57 - 29100 PIACENZA – Italy. Whether the deadline has been respected or not, this is judged with reference to the date of delivery of the Products to be given back to the express courier.
In order for the right to recess to be effectively exerted, it is compulsory for the purchased Products to be sent be complete, not used or never worn, in their original making and with their original label not removed.
The packing of the Products has to be accurate, in order to protect the original wrapping from damages, apposition of writings or labels. Return goods without the proper identification code mentioned at Point 3 won’t be in any case accepted.
The effectiveness of the recess is subject to the examination of the conditions of the return Products and to their corresponding to those indicated in the Order and in Return Goods form from Satù.
In case the right to recess is validly exerted according to previous dispositions, Satù will reimburse the amount paid out for the purchase, all shipment and transport expenses deducted, within 30 days from receiving of the return goods. The reimbursement does not include transport expenses, neither those born for the initial shipment of the goods nor those for the successive return, and in no case it will be possible to exchange the purchased items with others.
In case there is no correspondence between the recipient of the Products indicated in the Order form and the person who paid the amounts due for the purchase, the reimbursement, in case the right to recess is exerted, will be carried out in favor of the person who carried out the payment and it will be the full and final payment by Satù.
